Get in Touch With Us
Got a question about one of the sites we cover, spotted something that needs correcting, or just want to tell us what you think of the site? This page explains how to reach the Non Gamstop team and what happens once your message lands with us.
Why Get in Touch
Non Gamstop exists to help UK players compare casinos not on Gamstop clearly and honestly — how they rank the likes of Betmica, Kikibet and Betninja, what their bonus terms actually mean in pounds and pence, and which payment methods are worth using. If any of that raises a question we haven't answered on the site, or if you think we've got something wrong, we want to know.
The best way to reach us is by email at [email protected]. We read every message personally and aim to reply within two working days. A short line on what your enquiry is about — review query, correction, feedback, partnership — helps us get back to you faster.
What We Can Help With
- Questions about a specific casino — If you're weighing up a welcome offer, a withdrawal limit, or whether a site accepts a particular payment method, tell us which brand and what you'd like clarified.
- Corrections and updates — Bonus terms, licensing details and payment options at non-Gamstop casinos change often. If something on our Best Non GamStop Casinos 2026 page looks out of date, let us know so we can look into it.
- Feedback on our ratings — We rank casinos on factors like game variety, payment speed and bonus fairness. If you disagree with a rating or have first-hand experience worth mentioning, we're happy to hear it — though we can't verify individual account outcomes.
- Partnership or listing enquiries — If you represent a casino or an affiliate network and want to discuss coverage on our site, introduce yourself and outline the brand and its offer.
- Responsible gambling questions — If you're asking on behalf of yourself or someone else about managing play at sites outside the Gamstop scheme, say so in your message and we'll point you towards relevant tools and information, including deposit limits and self-exclusion options offered directly by individual operators.
What We Can't Do
We're an independent comparison and review site, not a casino operator, a payment processor or a regulator. That means we cannot:
- Access, close or manage an account you hold with any casino listed on our site.
- Process deposits, withdrawals or refunds on behalf of any operator.
- Reverse or override a casino's own bonus terms, wagering requirements or KYC decisions.
For anything account-specific, the casino's own support team is best placed to help — most operators listed here offer live chat or email support directly through their site.
How We Handle Your Message
Every email is read by a real member of our team, not an automated system. Once we've reviewed your message we'll either answer directly, point you to the relevant page — for example our guide to the best non-Gamstop casinos — or, where a correction is needed, update the affected content and confirm back to you.
Our usual turnaround is two working days. During busier periods it can take a little longer, but we don't leave genuine enquiries unanswered.
A Note on Age and Responsible Use
Non Gamstop is intended for adults aged 18 and over. If your message relates to gambling harm, or you're contacting us on behalf of someone who is struggling, please mention this clearly — we'll direct you towards support resources and the tools operators make available, such as deposit limits, time-outs and self-exclusion. We publish this content for informational purposes and always recommend players make their own informed decisions about where and how much they play.
Thank you for taking the time to read this page. Whether it's a quick question or detailed feedback, we're glad to hear from you.